You can contact us through any of the channels provided in the Contact Us is page.

All the orders are dispatched within 1-3 days from our warehouse after receiving the order. Shipping estimates are 2-4 days depending on location and shipping option you choose. Please note our fulfilment and shipping estimates depends on Customer location and shipping estimates might increase for your order during public holidays and busy periods.

Don’t worry! Your tracking status may take 24hrs to update from pre-shipment status.

Please check our Cancellation and Refund Policy

Please mail contact us through any of our channels provided in the Contact Us page with your order number including a video and photos of the defect. The pictures/videos of the product must show that the product is unused, has all the tags intact.

Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.

We provide most of the available online payment modes like UPI, Credit/Debit Card, Net banking, online wallets like Amazon Pay wallet, etc.

At The Gueens, we provide 100% pure, raw, and unprocessed honey directly from our own beekeeping farms. We don’t add any sugar, preservatives, or artificial flavor. Our honey retains all its natural enzymes, pollen, and nutrients — just the way bees make it.

Yes. Our honey is completely organic and chemical-free. The bees collect nectar from naturally grown flowers without any use of pesticides or artificial feeds.

Yes — and that’s actually a sign of purity!
Pure honey naturally crystallizes over time, especially in cool conditions. You can easily liquefy it again by placing the jar in warm water (below 45°C) without affecting its quality.

Yes, but only to children above 1 year old.
Infants under one year should not consume any honey as per medical guidelines due to the risk of infant botulism.

Yes, we deliver pan-India through reliable courier partners. You’ll receive tracking details as soon as your order is shipped.

Yes. We use glass jars and eco-conscious packaging materials to keep both the honey and the planet safe.

Honey never really expires if stored properly. However, we mention a best-before period of 18–24 months from the date of packaging for quality assurance.